|  | | | Customer Reviews: | | | Average Customer Review: ( 6 customer reviews )
Write an online review and share your thoughts with other customers.
Most Helpful Customer Reviews
1 of 1 found the following review helpful:
 Stopped the clunking Jul 06, 2010
By Kurt C. Jarchow
"Kurt Jarchow"
I installed this complete strut with no problems, except the tab for the anti-sway bar link is shaped so that it more difficult to tighten certain non-OEM links.
It's probably due to the single part number for both right and left side.
I installed this unit in about 2 hours on the drivers side. The 3 top bolts lined-up fine. Getting the new strut into the wheel hub was a struggle, so be prepared.
After the job was done, the noise went away and the car sounds great. Note that I had already replaced the lower ball joint and stabilizer bar link with no change in the noise, even though both had torn boots around the joints. I replaced the plastic OEM link (TRW) with a metal one, but the plastic one actually held up fine, even with torn boots and was easier to remove/install than the metal (cheap) one I have on the car now.
This strut is worth the extra money, because you don't need a spring compressor and you save time and trouble with a complete unit. The individual cost of the basic strut, strut mount (bearing) and spring, would cost more than this easy to install strut assembly.
 Are you kidding me!? Jan 25, 2012
By Computerboy
I can remember buying Gabriel shocks in the 70s because Monroe's were junk, now I remember why! I got this complete strut assembly for my 2000 Ford Taurus LX and, thankfully, looked over the part BEFORE I tore the car apart. The lower tang that was SUPPOSED TO BE WELDED ON was MISSING! The box was in like-new condition, and you could clearly see that the large metal staples had NOT been removed.
I called Monroe and a tech said I could take the part to a local NAPA store and they would replace it for me. When I called the "local" NAPA store, the guy acted like I was crazy. He said, "I've never heard of that before, maybe they meant a `corporate store.'" I then called the "corporate store," located in the next town, and the counter guy said he'd never heard of that either. I asked to speak to the manager, but he was, "out to lunch." When I, "called back later," he was, "in a meeting."
I called Monroe back and the guy said, "Who did you speak to when you called here before?" I was like, "What does that matter?" He says, "Because I want to make sure he knows we DON'T ever tell people that." "We don't "WARRANTY" parts here, you have to go through the vendor you purchased the parts from." I was like, "The part is defective, overnight me a new one and an RMA label and we'll be even." No can do, this guy was more interested in giving excuses and trying to find out who the other Monroe guy was who actually TRIED to help me out, than promoting customer goodwill. The struts are for my college attending, working, teenage daughter, and I ONLY have the car on very limited days to perform the work.
Like a company who touts being the LARGEST manufacturer of shocks on the planet can't send me a strut assembly, give me a break! Thank goodness for Amazon's quick and efficient return/replacement system or I'd still be hitting the roof!
This is not the first time I've had bad "customer relations" with Monroe. They had a big rebate special on Sensa-Trac shocks, but because the three sets of shocks that I had purchased during the rebate were "heavy-duty" Sensa-Tracs, they didn't qualify for ANY rebate, and no amount of rationalization could convince them otherwise! Like the money was coming out of the CS rep's pocket!
Some of the Gabriel's on Amazon.com are more than the Monroe's, but if you look closely, some appear to be made differently (better?) than the Monroe's and some are actually cheaper than the Monroe's. I personally, am done with Monroe.
I have suggested that Amazon ask that Gabriel to adjust their prices to be competitive with Monroe, so that I can purchase Gabriel shocks (just ordered the rear Gabriel struts for the car from Amazon.com and they WERE cheaper than the Monroe's) from Amazon.com, we'll see.
UPDATE! I contacted Amazon and they expedited me another strut to replace the one with the missing part.
Today I set out to replace the struts only to find out they are slightly longer that the ones I took off of the car! In the world of strut replacing on this vehicle, the old ones BARLEY come out! The new ones had to have the springs compressed to go back in, and even then it was a MIRACLE THEY WENT IN AT ALL!
Oh, no, that's not all. The SAME tab that was missing on the one I got out of the box the other day, FELL OFF OF THE "NEW" STRUT just as it slid into the fastening slot! Are you kidding me!? Ask me how I felt at that moment!!! Since the tab obviously does nothing but align the strut depth into the steering knuckle and hold the brake lines up out of the way, I lined everything up using the tab matched to the weld spots (I use the term loosely!) on the tab and the strut, and then torqued the assembly together. It's not going anywhere, but it would be nice if the tab had stayed on.
Note to Monroe ... the hole on the bottom strut tab accepts a threaded bolt for the brake line connection! It would be nice if the hole was the correct size for the bolt AND it had a couple of threads in it!!!
Keep your drill bits, tap and die set, and spring compressors handy for this job!!! Tomorrow, I have two Gabriel ReadyMounts to put on the back of the car. We'll see if they are "factory replacements!" Later!
Easy to install but .... Dec 04, 2011
By X. Ren
It arrived in a professional packaged box with detailed instruction for installation. It is easy to install and fits my 99 Taurus 24V DOHC very well except for one small hole. At the bottom of this strut, there are several holes and one of them is to fix break line using a screw. The hole is supposed to have threads inside so the the screw can be tightened up. But no threads at all in MONROE strut. So I could not use the original screw and have to find a smaller bolt and nut.
 Monroe Strut Nov 07, 2011
By Thomas D. Tinsley
The strut worked fine and was easy to install since it was the complete strut assembly. Amazon had the lowest price not including the free shipping. They only had one in stock so I had to buy the other one locally for $30 more.
Struts needed modification to install Aug 08, 2011
By aragarage
This is a super product. Only problem I had was the welds at the bottom prevented mounting in knuckle until they ware ground down a bit. Car rides like new. About 2 hours per side to install. Would purchase again.
See all 6 customer reviews on Amazon.com
|
| | |
Atmosphere Solutions